Delivery
📦 We are doing our best to ship your order as quickly as possible!
⏱️ When you place your order, it takes approximately two to five working days for it to be prepared by our ESAT (the shades are made to order, there is no stock).
The carrier will then pick it up and it will take between 24 and 48 hours to arrive at your home (always on working days) or at the relay point you have selected or at your home 📍
⚡ These deadlines may vary depending on the influx of orders, if you have a priority for work, indicate it in your order and we will do our best to prioritize it.
Here are the rates that apply in Metropolitan France (excluding DOM/TOM and Corsica):
- Home delivery from €1.80 for a sample order and €2.60 for two samples or more (48 hours)
- Home delivery at €4 for testers
- Delivery to a relay point at €3 for testers
- Orders under €99 are subject to a delivery charge of €6.90 to a collection point and €9.90 to your home.
- For orders over €99, delivery is free to a collection point and €9.90 to your home.
- If your order exceeds 40 kg, it will automatically be delivered to your home free of charge.
Returns
In accordance with Article L221-28 of the French Consumer Code, you have 14 days from the receipt of your package to exercise your right of withdrawal. However, this right does not apply to tinted products (tinted colors and whites) because they are made to order. Return shipping costs are your responsibility.
💡 The best way to avoid having to return an item is to calculate your quantities carefully using our calculator , and to choose your colors using our color charts and testers, as color rendering can vary from one screen to another.
Got a damaged package? Contact our customer service by email, chat, or phone—our team knows how to solve any problem!
